TY - BOOK AU - Fisher, Roger AU - Ury, William -- author AU - Patton, Bruce -- editor TI - Getting to yes : : negotiating an agreement without giving in SN - 9781847940933 U1 - 158.1 FIS PY - 2012/// CY - London : PB - Random House Business, KW - Negotiation. KW - Negotiation in business N1 - Previous edition: 1999; Chapter 1. Don't bargain over positions -- Chapter 2. Separate the people from the problem -- Chapter 3. Focus on interests, not positions -- Chapter 4. Invent options for mutual gain -- Chapter 5. Insist on using objective criteria -- Chapter 6. What if they are more powerful? (Develop your BATNA -- Best alternative to a negotiated agreement) -- Chapter 7. What if they won't play? (Use negotiation jujitsu) -- Chapter 8. What if they use dirty tricks? (Taming the hard bargainer) ER -