TY  - BOOK
AU  - Harvard Business Essentials
TI  - Performance management : : measure and improve the effectiveness of your employees 
SN  - 9781591398424
U1  - 658.312 HAR 
PY  - 2006///
CY  - Boston, Mass. : 
PB  - Harvard Business School Press, 
KW  - Personnel management.
KW  - Performance standards
N1  - Goals: guides to action --
Motivation: the not-so-secret ingredient of high performance --
Monitoring performance: looking for what's going wrong and right --
Closing gaps and improving performance : the basics of coaching --
Becoming a better coach : beyond the basics --
Formal performance appraisal: improving results through feedback --
Employee development: helping people grow in their careers --
Intractable performance problems: face them head-on --
Epilogue: what leaders must do --
Appendix A: Useful implementation tools --
Appendix B: Handling a dismissal
ER  -