TY  - BOOK
AU  - Reason, Ben.
AU  - Løvlie Lavrans,
AU  - Flu, Melvin Brand 
TI  - Service design for business : : a practical guide to optimizing the customer experience 
SN  - 9788126560066 (pbk.)
U1  - 658.406 REA 
PY  - 2016///
CY  - Hoboken
PB  - Wiley &​ Sons
KW  - Service Design
ER  -