TY  - BOOK
AU  - Stickdorn, Marc & Schneider, Jakob
TI  - This is service design thinking : Basics, tools, cases
SN  - 9781118156308
U1  - 658	STI 
PY  - 2011///
CY  - Hoboken	
PB  - John Wiley &Sons
KW  - Design Thinking	
ER  -