Service operations management : a strategic perspective / John McManus, Mats Winroth and Jannis Angelis
By: McManus, John
Contributor(s): Winroth, Mats -- author | Angelis, Jannis -- author
Material type:
TextLanguage: English Publisher: New Delhi : Bloomsbury publishing, 2023Description: xvii, 317 p. : ill. ; 27 cmISBN: 9789356403321 (pbk.)Subject(s): Operations Management. Service industries ManagementDDC classification: 658.5 MCM
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WeSchool, Bangalore | 658.5 MCM (Browse shelf) | Available | B016324 | |
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WeSchool, Bangalore | 658.5 MCM (Browse shelf) | Available | B016325 | |
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WeSchool, Bangalore | 658.5 MCM (Browse shelf) | Available | B016326 |
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| 658.5 MCC Lean TPM : | 658.5 MCC Lean TPM : | 658.5 MCM Service operations management : a strategic perspective / | 658.5 MCM Service operations management : a strategic perspective / | 658.5 MCM Service operations management : a strategic perspective / | 658.5 MER Operations Management for Mbas | 658.5 MOO Making common sense common practice : models for manufacturing excellence |
Summary : This engaging and accessible textbook explores the challenges and complexities of managing operations in a service industry setting. Comprehensive in scope, this textbook considers key concepts from strategy and operations management from a global services perspective and integrates traditional theory with cutting-edge contemporary examples. Taking a student-centred approach, it gives the reader a solid understanding of the key issues faced by contemporary service organisations, from managing and reviewing risk to managing supplier relationships. Rich pedagogy, integrated online resources and relevant international case studies develop strategic thinking skills and equip students with the essential tools and techniques needed to plan, design, manage and control operations in diverse service industry contexts.
This is an ideal textbook for students of service operations management at undergraduate, postgraduate and MBA level.
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