Operations strategy : design, implementation and delivery / Alex Hill (author)

By: Hill, Alex
Contributor(s): Hill Terry -- author
Material type: TextTextLanguage: English Publisher: New Delhi : Bloomsbury publishing, 2023Description: xxiii, 414 p. : ill. ; 24 cmISBN: 9789356403284 (pbk.)Subject(s): Operations management. Business and management. Case studiesDDC classification: 658.5 HIL
Contents:
1. Operations strategy: introduction 2. Operations strategy: principles and concepts 3. Developing an operations strategy: methodology 4. Service delivery system choice 5. Process choice 6. Servicer/ product profiling 7. Focus: Principles, concepts and methodology 8. Make or buy and managing the supply chain 9. Infrastructure choice 10. Developing a business case Index
List(s) this item appears in: New Arrivals 10th June 2025 | New Arrivals 26th November 2025
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Summary : This new core textbook, underpinned by rigorous academic research and industry best-practice, offers a practical approach designed to provide students with the tools and techniques required to design and develop an operations strategy. Authored by two of the most well-respected authorities in the field, the book’s clear and accessible content explains how operations strategy can create value for an organization and positively impact on business performance. Case studies with international relevance and which draw on examples from a wide range of industry sectors help students to link theory and practice, develop analytical and problem-solving skills, and gain an understanding of operations strategy in the real world.
This textbook caters primarily for MBA students studying modules in Operations Strategy or Operations Management, and is also suited to postgraduate students studying Operations Strategy on specialist courses such as Operations and Supply Chain Management or Logistics and Operations Management. In addition, this is an important text for final year level undergraduate students studying Operations Strategy or Strategic Operations Management.

1. Operations strategy: introduction
2. Operations strategy: principles and concepts
3. Developing an operations strategy: methodology
4. Service delivery system choice
5. Process choice
6. Servicer/ product profiling
7. Focus: Principles, concepts and methodology
8. Make or buy and managing the supply chain
9. Infrastructure choice
10. Developing a business case
Index

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