| 000 -LEADER |
|---|
| fixed length control field |
00479nam a2200145Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
140814s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781422133316 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
FRE |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Frei, Frances |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Uncommon Service : How to Win By Putting Customers at the Core of Your Business |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Name of publisher, distributor, etc. |
Harvard Business Review Press |
| Place of publication, distribution, etc. |
New Delhi |
| 366 ## - TRADE AVAILABILITY INFORMATION |
|---|
| Publishers's discount category |
25 |
| Note |
BANG/2012/CRB/1146/20/12/2012 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer Relationship Management |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Morriss, Anne |
