| 000 -LEADER |
|---|
| fixed length control field |
00317nam a2200121Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
140814s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1875889515 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
LAK |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Lake, Nevillehickey |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Making Customer Service Happen |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Name of publisher, distributor, etc. |
Business Publishing |
| Place of publication, distribution, etc. |
Australia |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Kristin, |
