| 000 -LEADER |
| fixed length control field |
00305nam a2200121Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
| fixed length control field |
140814s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
| International Standard Book Number |
9781598694680 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
| Classification number |
659.812 |
| Item number |
BEL |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
| Personal name |
Bell, Chip R |
| 245 ## - TITLE STATEMENT |
| Title |
Customer Loyalty Guaranteed |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
| Name of publisher, distributor, etc. |
Adams Media |
| Place of publication, distribution, etc. |
Usa |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
| Personal name |
Patterson, John R |