| 000 -LEADER |
|---|
| fixed length control field |
00349nam a2200133Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
140814s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
8176495972 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658 |
| Item number |
GER |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Gerson, Richard F |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Measuring Customer Satisfaction |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Name of publisher, distributor, etc. |
Viva Books |
| Place of publication, distribution, etc. |
New Delhi |
| 366 ## - TRADE AVAILABILITY INFORMATION |
|---|
| Publishers's discount category |
20 |
| Note |
9891/18/06/2010 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
General Management |
