| 000 -LEADER |
|---|
| fixed length control field |
00354nam a2200121Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
140814s9999 xx 000 0 und d |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.8342 |
| Item number |
YAN |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Yang Kai |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Voice of the Customer Capture and Analysis |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Name of publisher, distributor, etc. |
Tata McGraw - Hill Education |
| Place of publication, distribution, etc. |
New Delhi |
| 366 ## - TRADE AVAILABILITY INFORMATION |
|---|
| Publishers's discount category |
25 |
| Note |
0809/1416/25/09/2008 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Consumer Behavior |
