| 000 -LEADER |
|---|
| fixed length control field |
00308nam a2200109Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
140814s9999 xx 000 0 und d |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
FIN |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Finch, Lloyd C |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Call Center Success : Essential Skills for Consumers |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Name of publisher, distributor, etc. |
VIVA |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer Relationship Management |
