| 000 -LEADER |
|---|
| fixed length control field |
00414nam a2200133Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
140814s9999 xx 000 0 und d |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
KNO |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Knox, Simon |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Customer Relationship Management : Perspectives from the Marketplace |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Name of publisher, distributor, etc. |
Butterworth-heinemann |
| Place of publication, distribution, etc. |
Burlington |
| 366 ## - TRADE AVAILABILITY INFORMATION |
|---|
| Publishers's discount category |
20 |
| Note |
390/18/03/2008 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer Relationship Management |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Maklan, Stan |
